Policies

Impact Dog Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Impact Dog Crates. If you have purchased an IMPACT DOG CRATE from a third party all warranties must go through the third party seller. We do NOT warranty dog damage on our stationary or collapsible dog crates. Warranties cannot be transferred and are only valid for the original purchaser. Must provide PROOF of purchase for warranty to be valid. Paint is not covered under the warranty policy.

We will, at our sole discretion, repair or replace any components that fail in normal use. In most cases, we will send replacement parts that you as the consumer will need to install. Such repairs or replacement will be made at no charge to you for parts, you shall be responsible for any transportation charges for returning the products. Replacement products may be new or refurbished at our discretion. Scratches into the powder coat is considered cosmetic damage and generally does not fall under warranty. If you have any questions in regards to a warranty claim, feel free to contact our customer support team.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Impact Dog Crate; or (v) damage to a product that has been modified or altered without the prior written permission of Impact Dog Crate.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the product purchased.

Return Policy:

Please visit our Return & Exchange page.

To initiate a return please fill out our Return Form

In order to qualify for a refund, items must be lightly used, in like-new condition, and free from contaminants or structural damage. 

A return shipping fee of $150 applies per returned item.

All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.

The inspection process is required to verify the condition of the product, confirm eligibility under Impact’s return policy, and ensure compliance with quality and safety standards. Products that fail to meet inspection criteria may be denied a refund at Impact’s sole discretion.

Upon approval, refunds will be issued to the original payment method within seven to ten (7–10) business days. All associated shipping charges, handling fees, and any applicable restocking fees are non-refundable and remain the responsibility of the customer, unless otherwise required by law or expressly agreed to in writing by Impact.

Exchange Policy:

Please visit our Return & Exchange page.

To initiate an exchange please fill out our Return Form 

We allow one free product exchange per order for customers located in the Canada.

Exchange must be claimed within 30 calendar days of receiving the product. To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags, and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged.

• Impact will allow one free exchange per order. (Customer will be responsible for any upgraded cost of the new product.)

• Customer must have a valid shipping address located within Canada to be eligible for free product exchange.

• Product must be clean and undamaged, free of dings, dents, and scratches.

• Product must have original packaging to be valid for an exchange.

• Must be claimed within 30 days of receiving the product.
  

Additional Exchange Terms

All exchanges are subject to inspection and approval by Impact. Exchange requests will not be processed until the original product has been received at our facility, inspected, and deemed eligible under Impact’s policies. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.

Replacement products will not ship until inspection is complete and the exchange has been approved. If the requested replacement product is unavailable or discontinued, Impact reserves the right to issue a refund or offer an alternative product at its discretion

Impact High Anxiety Dog Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Impact Dog Crates and authorized dealers of Impact Dog Crate products. Warranties cannot be transferred and are only valid for the original purchaser. 

Your High Anxiety crate does come with a Lifetime Dog Damage Guarantee. If your dog damages their crate to a point where it is not safely containing your pet, please contact us.

Your High Anxiety Dog Crate warranty covers shipping a new crate back to you within the first calendar year. If your dog crate is older than 12 months you will be responsible for the freight of the replacement parts and or new crate.

We will, at our sole discretion, repair or replace any components that fail in use. In most cases, we will send replacement parts that you as the consumer will need to install.  Such repairs or replacement will be made at no charge to you for parts, you shall be responsible for any transportation charges for returning the products. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Impact Dog Crate; or (v) damage to a product that has been modified or altered without the prior written permission of Impact Dog Crate.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.  Subject to applicable law, in no event shall our liability exceed the purchase price of the product purchased.

 

 Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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